{{ appEyebrow }}

{{ t('Dispatch Wizard v2') }}

{{ stepLabel }}
{{ tdb(message.text) }}
{{ t('Start Dispatch') }}

{{ t('Find Coverage') }}

{{ t('Find a covered agreement by VIN, agreement number, or license plate.') }}

{{ tdb(plateLookupStatus) }}
{{ t('VIN') }}
{{ plateLookupResult.vin }}
{{ t('Vehicle') }}
{{ plateLookupVehicleSummary }}
{{ t('VIN') }} {{ t('Agreement') }} {{ t('Coverage') }}
{{ t('Coverage Result') }}

{{ coverageResultTitle }}

{{ coverageResultMessage }}

{{ t('Status') }}
{{ coverageStatusLabel }}
{{ tdb(warning.title || 'Coverage alert') }}

{{ tdb(warning.message) }}

{{ part }} {{ tdb(item.valueNote) }}
{{ item.value }}

{{ tdb(item.description) }}

{{ t('Driver Phone') }}

{{ t('Choose how to capture the breakdown location') }}

{{ t('Text the driver a location link') }}

{{ t('Send a secure link to the driver. Their phone will ask for location permission and send the breakdown location to our dispatch system.') }}

{{ t('Enter location manually') }}

{{ t('Skip the text link and enter the breakdown location on this computer using map search or manual pin placement.') }}

{{ t('Waiting for Phone Location') }}

{{ textStatus }}

{{ t('Breakdown Location') }}

{{ breakdownLocationInstruction }}

{{ t('Selected Location') }}
{{ location.address }}

{{ breakdownPinAdjustmentMessage }}

{{ mapStatus }}
{{ t('Selected Location') }}
{{ location.address }}
{{ t('Coordinates') }}
{{ location.latitude }}, {{ location.longitude }}

{{ t('Caller Name') }}

{{ t('Enter the name of the person requesting service.') }}

{{ t('Vehicle Color') }}

{{ t('Select the vehicle color so the service provider can identify it quickly.') }}

{{ loading ? t('Loading vehicle colors...') : t('No vehicle colors are available.') }}

{{ t('Service Category') }}

{{ t('Choose the service category needed for the vehicle.') }}

{{ t('Loading service categories...') }}

{{ t('Contact Support') }}

{{ t('We cannot continue with roadside assistance at this time. Please contact Smart Start Customer Support at 866-236-8511 to obtain your lockout code.') }}

{{ t('Ignition Interlock') }}

{{ t('Is this tow needed because of the vehicle ignition interlock device?') }}

{{ t('Contact Smart Start') }}

{{ t('Please call Smart Start Customer Service for an explanation of benefits.') }} 1 (800) 831-3299

{{ t('Contact Support') }}

{{ t('Towing resulting from a collision or accident is not covered under your roadside assistance contract. If your vehicle requires towing from the scene of an accident, those arrangements should be coordinated with the law enforcement officer or other authorities managing the scene. If you have answered this question incorrectly, press “Back”.') }}

{{ t('Vehicle Drivable') }}

{{ t('Will the vehicle be drivable after roadside assistance is completed?') }}

{{ t('Vehicle Length') }}

{{ t('Choose the vehicle length so the correct tow equipment can be assigned.') }}

{{ t('Service Questions') }}

{{ t('Answer the questions needed for this service category.') }}

{{ tdb(item.description) }}

{{ loading ? t('Loading questions...') : t('No additional questions are needed.') }}

{{ t('Key Location') }}

{{ t('Where are the vehicle keys?') }}

{{ t('Loading key locations...') }}

{{ t('Service Details') }}

{{ t('Choose the specific service needed for this category.') }}

{{ serviceChangeNoticeTitle }} {{ serviceChangeNoticeText }}
  • {{ reason }}
{{ t('Order') }}
{{ orderId }}
{{ t('Category') }}
{{ selectedServiceCategoryLabel }}

{{ loading ? t('Loading services...') : t('No services are available for this category.') }}

{{ t('Service Date') }}

{{ t('Select the desired service date and time.') }}

{{ t('Order') }}
{{ orderId }}
{{ t('Service') }}
{{ selectedServiceLabel }}

{{ t('Preferred Tow Destination') }}

{{ t('Selected Service') }}
{{ selectedServiceLabel }} {{ t('service has been selected.') }}

{{ t('Choose one of the required destinations for this order.') }}

{{ t('Choose a preferred destination if one fits. You can also continue to search nearby repair facilities or enter another destination.') }}

{{ t('Checking preferred destinations') }} {{ t('Looking for saved destinations for this client.') }}
{{ t('Preferred Destinations') }}
{{ isRequireLocation ? t('No required destinations were found for this order. Please contact support before continuing.') : t('No preferred destinations were found for this order.') }}

{{ t('Tow Destination') }}

{{ t('Selected Service') }}
{{ selectedServiceLabel }} {{ t('service has been selected.') }}

{{ t('Choose the repair facility or destination for the tow.') }}

{{ t('Finding nearest repair facilities') }}

{{ t('Checking Google Places and calculating drive distance from the breakdown location.') }}

{{ destinationSectionHeading }}:

{{ t('Nearest Repair Facilities') }}
{{ t('No nearby repair facilities were found. Enter a destination instead.') }}

{{ destinationSectionHeading }}:

{{ t('Selected Preferred Destination') }}
{{ selectedPreferredLocation.name || t('Preferred Location') }} {{ selectedPreferredLocation.address }} {{ formatPhoneDisplay(selectedPreferredLocation.phone) }}
{{ destinationStatus }}
{{ t('Selected Destination') }}
{{ destination.address }}
{{ t('Coordinates') }}
{{ destination.latitude }}, {{ destination.longitude }}

{{ t('Overview') }}

{{ t('Confirm the service details before dispatch.') }}

{{ serviceChangeNoticeTitle }} {{ serviceChangeNoticeText }}
  • {{ reason }}
{{ overviewMapStatus }}
{{ t('Checking local weather') }} {{ t('Checking for active severe weather alerts near the breakdown location.') }}
{{ overviewWeatherTitle }} {{ tdb(overviewWeather.message) }}
{{ t('Tow Distance') }}
{{ overviewTowDistance || '-' }}
{{ t('Estimated Drive Time') }}
{{ overviewTowDuration || '-' }}
{{ t('Order') }}
{{ orderId }}
{{ t('Call IDX') }}
{{ callIdxSummary }}
{{ t('Service') }}
{{ order?.service || selectedServiceLabel }}
{{ t('Vehicle') }}
{{ vehicleSummary }}
{{ t('Breakdown Location') }}
{{ overviewBreakdownAddress }}
{{ t('Destination') }}
{{ overviewDestinationAddress }}
{{ t('Ride With Provider') }}
{{ rideSummary }}
{{ t('Out of Pocket') }}
${{ overviewAmount }}

{{ t('Ride Details') }}

{{ t('Confirm whether the customer needs to ride with the service provider.') }}

{{ t('Destination') }}
{{ order?.destaddress || destination.address || '-' }}

{{ t('Provider capacity limit') }} {{ t('The service provider can take up to 2 people in their vehicle. Please arrange separate transportation for any extra passengers.') }}

{{ t('Secure Payment') }}

{{ t('Collect Out-of-Pocket Payment') }}

{{ t('Your card is encrypted before it reaches the server. Dispatch cannot continue until payment is approved.') }}

{{ t('Amount Due') }}
${{ paymentAmountDue }}
{{ t('Reason') }}
{{ paymentReason }}
{{ t('Service') }}
{{ order?.service || selectedServiceLabel }}
{{ t('Vehicle') }}
{{ vehicleSummary }}
{{ t('Security Certificate') }}

{{ t('Encrypted Card Processing') }}

{{ t('Your payment is protected with HTTPS encryption and tokenized by Authorize.Net before approval.') }}

{{ t('Submit Dispatch') }}

{{ t('Overview is complete. This will submit the dispatch request to NSD.') }}

{{ t('Order') }}
{{ orderId }}
{{ t('Wizard Step') }}
{{ order?.wizardstep || order?.wizard_step || '-' }}
{{ t('Dispatch Confirmation') }}

{{ t('Dispatch Submitted') }}

{{ cancelResult ? cancelResult.message : t('The service details have been submitted and are ready for dispatch follow-up.') }}

{{ t('Status') }}
{{ cancelResult ? t('Canceled') : t('Submitted') }}
{{ t('Order') }}
{{ orderId }}
{{ t('Service') }}
{{ order?.service || selectedServiceLabel }}
{{ t('Vehicle') }}
{{ vehicleSummary }}
{{ t('Breakdown Location') }}
{{ overviewBreakdownAddress }}
{{ t('Destination') }}
{{ overviewDestinationAddress }}
{{ t('Payment') }}
{{ finalPaymentSummary }}

{{ t('Cancel this service') }}

{{ t('If the service is canceled after submission, the provider dispatch will be canceled first. If a payment was collected, the card will be voided or refunded.') }}

{{ cancelWindowLabel }}